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Email [email protected] or open the live chat at vane.xyz. Chat runs around the clock. The same address issues tenant API keys. The key in the docs is a shared public key for evaluating the API; request your own before a production integration and keep it server-side. Include in every report:
  • The order UUID. Support can read the full order from it; without it there’s nothing to act on.
  • The deposit transaction hash from your wallet, or senderDepositTx from the order.
  • For API issues, the exact request and response, with your key redacted.
Write in when an order shows ERROR, when a confirmed deposit hasn’t moved the order forward well past its chain’s confirmation window, or when you sent funds right at the timeout. Most status questions are answered on Order lifecycle.